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Council
Customer service charter
This Charter is our commitment to providing high quality customer service and standards to achieve excellent customer service.
Customer service mission
The Shire of Augusta Margaret River will strive to understand what our customers desire now and in the future, and use this to develop Customer Service strategies.
Our customers
- People who are residents and ratepayers
- People who live within the Shire and traditional landowners
- Elected representatives of our community
- People who work within the Shire
- People with visit the Shire
- People who attend educational institutions in the Shire
- People who travel through the Shire
- Developers and businesses who invest in the Shire
- People who seek products, services or information from the Shire
- Other stakeholders including Commonwealth and State governments, local members of parliament, and community agencies that deliver services to our community
- Our future customers are the next generation of people who will live and work in the Shire
We will
- Treat everyone with respect, courtesy and fairness
- Strive to meet the customer service needs of people with disabilities and those of a culturally and linguistically diverse background
- Actively listen to customers and provide timely feedback
- Ensure all views are taken into account in decision making
- Ensure clear, open, fair and friendly communications
- Act within the time frame set in responding to requests.
Our customer service standards
When customers telephone us, we will:
- Answer all calls in a courteous and professional manner.
- Supply customers with the most accurate information available.
When customers write to us, we will:
- Acknowledge all correspondence, including emails, within 48 hours.
- Respond to all correspondence, including emails, within 10 days.
When customers visit us, we will:
- Acknowledge and attend to customers promptly.
- Work with customers to identify a solution for complex issues and requests.
For more information contact:
Customer Service Officer, Customer Service Centre
- Hours
- Mon - Fri: 8.00am to 4.30pm
- Telephone
- 08 9780 5255
- Fax
- 08 9757 2512