The Shire, as a part of its vision, is committed to providing Equal Employment Opportunities.

All current vacancies are listed in this area as well as advertised in the press.  Application information can be downloaded by clicking on the position you are interested in. Alternatively you can contact the person who is listed for the vacancy for further information.

Position Description

The position description provides you with information about the job, including the purpose of the position, reporting relationships, duties/responsibilities, delegations/accountability and a list of key skills, knowledge and abilities required to perform the position. This is for your information only, and whilst all selection criteria may be assessed during the recruitment process, applicants are advised that they ONLY need to address the requested criteria listed in the application form.

Application form and how to respond to selection criteria

An Application form must be completed, signed and submitted with your application.  Applicants must respond to all of the key selection criterion required within the application form in order to be considered for the role.

The selection criteria are those skills, abilities, experience, knowledge and qualifications defined in the Position Description as important to ensure the functions of the position are effectively and efficiently performed.  The selection criterion is the basis for which a selection panel shortlists and selects which applicants are to be interviewed.

Applicants must respond to the criterion requested in the application form.  Wherever possible provide examples of your work performance in your responses to the selection criteria, do not simply state that you meet the selection criteria.  In order to adequately address each selection criterion, and therefore increase your chances of securing an interview, it is suggested applicants follow the S.A.O (Situation, Action, Outcome) guideline in each specific criteria. That is, describe a Situation that you have experienced (relevant to the selection criteria), then write about the Action you performed to address this requirement and then describe the Outcome of what you achieved as a result of your action and involvement.

As it is not always possible to interview all applicants, only those who best meet the selection criteria will be short listed for an interview.  If your application does not address each of the selection criteria required, it is unlikely that you will be short listed for an interview.

What to include in your application

Please be aware for your application to be considered, ALL of the following documentation must be submitted:

  • Application for Employment with selection criteria addressed
  • Cover letter
  • Resume
  • Copies of relevant qualifications

How to send in your application

Post     Human Resources, Shire of Augusta Margaret River,PO Box 61, Margaret River  WA  6285



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Job title
Customer Service Officer (HR 36/19)
(HR 36/19)
Employment Type
Fixed term - Full Time

Customer Service Officer (HR 36/19)
Fixed Term 5 months Jul – Nov 2019, Full-Time 76 hours/ fortnight
EA Level 4 ($60,202 - $66,469 per annum pro-rata)

We are currently seeking an enthusiastic Customer Service Officer to join our team in providing services to our customers.  This position is responsible for providing a professional initial point of contact for the Shire.  You will be responsible for processing licence applications and transactions for customers.  You will have the opportunity to develop into a specialist area while providing the full range of services on a roster basis.  

Previous experience in a multi-disciplinary front line customer service environment is essential.  Demonstrated data entry and keyboarding skills, competence in MS Office and financial/cash receipting programs, alongside a high level of accuracy are fundamental.  Proven ability to advise on legislative and policy requirements are key for the role.  An understanding of Local Government functions, accreditation as a Department of Transport Licencing Officer and working knowledge of Synergy software are desirable although not essential.  If this sounds like you, please apply now.  We look forward to hearing from you.

Applications Close:     Tuesday, 21st May 2019 4:00pm
For Job Information:    Please contact Vicki Scott on 9780 5224
To Apply:                        Please apply online or email your completed application to

CSO Position Description

Application Form (Selction Criteria)

Dale Putland, Acting CEO

Date posted
07 May 2019
Closing date
21 May 2019
  1. Appy online

  2. Please ensure you attach your application form and selection criteria together in a single Word or PDF document

  3. Please ensure you attach a covering letter

  4. Please ensure you attach your resume/CV

  5. Optionally, attach any other documents that support your application

  6. Declaration*

* denotes a required field.

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Contact the Shire

Postal Address

PO Box 61
Margaret River WA 6285

Margaret River

41 Wallcliffe Road
Monday to Friday
Ph 08 9780 5255
Fax 08 9757 2512


66 Allnut Terrace
Monday to Friday
9am-12pm, 1pm-4pm
Ph 08 9780 5255


For contact details for fire, police, bushfire brigades, hospitals, storm damage, power outages, etc please see the emergency contact page

National Relay Service

If you are deaf or have a hearing or speech impairment call us through the National Relay Service

Change of details form

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