The Shire conducts a community survey every three years to understand the community’s level of satisfaction with our services and performance. The survey provides the Shire with quantitative and qualitative data to review and improve Shire operations. This survey is completed by an independent third party who uses a randomised extract of the Shire’s rates database.
2023 Community Perception Survey
The MARKYT Community Scorecard has now closed. All community members aged 14 years or older were invited to take part.
The study is being conducted by CATALYSE Pty Ltd, an independent company. Responses will remain private and confidential in accordance with the Privacy Act.
If you have questions about the Community Scorecard, please contact Stacey Harvey at the Shire of Augusta Margaret River on 9780 5271 or email [email protected]
2019 Community Perception Survey
The following provides a small snapshot of the results from the 2019 survey. To view all results, download the full report below:
The ‘Overall Performance Index Score’ is a combined measure of the Shire as a ‘place to live’ and as a ‘governing organisation’.
The Shire's overall performance index score is 69 out of 100, which is 3 index points above the industry standard for Western Australia.
Highest scores
- Library services
- Festivals, events, markets, art and cultural activities
- Sports and recreation
- Beaches and coastline.
Relative to MARKYT® Industry Standards
- Place to live and visit
- Beaches and coastline
- Festivals events, markets and cultural activities
- Safety and security
- Youth services
- Health and community services.
Moving forward, the community would like the Shire to prioritise:
- Value for money from Council rates
- Waste collections
- Road maintenance, footpaths, trails and cycleways
- Economic development
- Conservation and environmental management
- Playgrounds, parks and reserves
- Feral and domestic animal control.
Date for next survey
The next survey is scheduled to occur in the 2022-23 financial year.
For more information, please contact the Shire on (08) 9780 5255 or email [email protected]