Customer Service Centre

The Shire of Augusta Margaret River provides face-to-face customer service at our Margaret River Civic Administration Centre (CAC) and Augusta Office (see opening hours).

We strive to provide services at a consistently high standard and to the best of our ability, for the ease and convenience of our customers.

Customer service charter

The Shire of Augusta Margaret River is an Agency for the Department of Transport (DoT).    When you attend the Margaret River CAC or Augusta Office with a DoT enquiry, please remember to bring one form of Primary Identification (ID) with you listed below.  More ID may be required for specific transactions.

  • Australian Drivers Licence or Learners Permit card; or
  • WA Photo Card; or
  • Australian or New Zealand Birth Certificate; or
  • Australian or Overseas Passport.

For more information and examples of ID requirements for all DoT transactions please visit their website or contact their Office on 13 11 56 between 8am and 5pm.

Telephone enquiries: - The Shire is an agent for DoT only and this means Customer Service Officers aren’t permitted to discuss any licensing enquiries or transactions over the phone.  Please come into the Margaret River CAC or Augusta Office with identification or contact DoT direct on 13 11 56.

Driving - Computer Theory and Hazard Perception Test Bookings – We can assist customers with Computer test bookings and enquiries, please phone the Margaret River CAC on 9780 5255 or our Augusta Office on 9780 5660.

Driving – Practical Driving Assessment bookings – Must be booked in person, or by contacting DoT directly on 13 11 56.


We encourage customers to voice their feedback (appreciations, complaints, concerns or suggestions). 

We appreciate and take our customers feedback seriously as an opportunity to improve the way we do business. We will work towards increasing the satisfaction of our customers and work to continually improve our services by listening and responding to our customer’s feedback as efficiently and effectively as possible.

You can complete the on-line form below which will be directed to the relevant Business Unit within the Shire.  Alternatively, you can download the form or phone 9780 5255 and request a form to be sent by post or emailed to you.  Return the form by emailing [email protected], posting to PO Box 61, Margaret River  WA  6285 or drop it in at one of our offices.

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Contact the Shire

Postal Address

PO Box 61
Margaret River WA 6285

Margaret River

41 Wallcliffe Road
Monday to Friday
Ph 08 9780 5255
Fax 08 9757 2512


66 Allnut Terrace
Tues, Wed, Thurs
9am-12pm, 1pm-4pm
Ph 08 9780 5255


For contact details for fire, police, bushfire brigades, hospitals, storm damage, power outages, etc please see the emergency contact page

National Relay Service

If you are deaf or have a hearing or speech impairment call us through the National Relay Service

Change of details form

To ensure that you receive your Rates Notice on time we need to be updated on changes. You can do this online.