Frontline Leadership Training

Lead teams, manage shifts and create exceptional experiences

Step confidently into leadership with this interactive 2.5-hour workshop designed for new and emerging supervisors in hospitality, tourism, or the wine industry..

Led by Justine Rosen from Your Success Coaching, this hands-on session will equip participants with practical skills and confidence to lead small teams, manage shifts effectively, and deliver outstanding experiences for both staff and customers.

Through real-world examples, group activities, and ready-to-use tools, participants will gain:

• Stronger team leadership: Understand how your leadership style shapes culture and performance
• Clear communication: Give direction and feedback that motivates and drives results
• Confidence under pressure: Manage busy periods and make effective on-the-floor decisions
• Conflict management skills: Handle challenges calmly and professionally
• Team engagement & retention: Build trust, accountability, and a positive workplace culture
• Practical strategies: Walk away with tools you can apply immediately in your venue

Whether you're stepping into your first leadership role or looking to sharpen your skills, this workshop will help you lead with clarity, confidence, and impact.

Tickets are $25 MRBN members / $25 non-members.