About the opportunity
As the ICT Helpdesk Officer, you will play a vital role in supporting the day-to-day ICT operations of the Shire. You’ll be the first point of contact for all staff ICT support requests, diagnosing and resolving hardware, software, and networking issues in a timely and professional manner.
Working closely with the ICT Team Leader, your role extends beyond reactive support — you’ll help maintain and improve the Shire’s core systems and infrastructure, assist with onboarding and training new staff, contribute to cybersecurity monitoring, and perform essential routine maintenance to keep systems running smoothly.
You’ll support a modern hybrid environment that includes Microsoft 365, Active Directory, endpoint protection, network equipment, backup systems, and various council-specific applications and platforms. Your ability to communicate clearly, troubleshoot efficiently, and deliver excellent customer service will be essential to your success.
Details
- Continuing employment, Full-time 76 hours/fortnight
- EA Level 5 ($81,375 - $88,084 per annum pro-rata)
- Plus attractive superannuation, career development, generous leave provisions, recreation centre membership and more
To apply
Read the position description.
Email [email protected] along with your:
- Cover letter
- Resume/CV
Applications close
Tuesday 8 July 2025 at 4pm
For job information
Please contact Oscar Adrian on 9780 5229
Andrea Selvey, CEO