Access and inclusion

Our Commitment

Disability access and inclusionWe are committed to ensuring that appropriate universal access is available to the community through all its functions. To assist achievement of this objective the Shire, in partnership with key external stakeholders, has developed the Access and Inclusion Plan 2018 - 22 and an Access and Inclusion Policy.  To access these documents in alternative formats please contact the Community Development Officer on 9780 5233 or email

Access Standards for our website 

Access and Inclusion Plan 2018 - 22

The Access and Inclusion Plan 2018-22 seeks not only to meet legislative requirements but to strategically address access and inclusion issues to the benefit of all community members making the Shire a people friendly place to live, work and visit.

An annual implementation plan directs priorities and programs which are  incorporated into the annual budgeting process. The Shire  has a statutory obligation to provide appropriate universal access to its facilities and services, and to ensure that proposals it receives and approves are compliant.

The 2018 - 22  Access and Inclusion Plan was adopted by Council on 14 February 2018.

The vision for an accessible and inclusive community concentrates on eight key areas:

  1. Services and events
  2. Access to buildings and facilities
  3. Information and communication
  4. Quality of service
  5. Opportunities to  provide feedback and make complaints
  6. Opportunities to participate in any public consultation
  7. Opportunities to employment
  8. Strategically managing and monitoring the Plan

The Shire is committed to a culture of innovation, quality and continuous improvement and as such appreciates public feedback. If you would like to provide feedback on access and inclusion issues, please do so by contacting the Community Development Officer on (08) 9780 5255 or email

Responsibilities for Local Government Contractors

The Disability Services Act (1993) requires Disability Access and Inclusion Plans (DAIPs) to be implemented by agents and contractors as well as the staff of a local government. Where agents and contractors provide services to the public on behalf of the contracting local government, these services are to be conducted consistent with the DAIP of the contracting local government.

A Guide to Disability Access and Inclusion Plans (DAIPs) for Local Government Contractors

The Shire maintains communication with the community through the Community Access and Inclusion Reference Group (CAIRG) and the Community Networking Group (CNG).

Community Access and Inclusion Reference Group

The Community Access and Inclusion Reference Group (CAIRG) meetings are held at the Shire Admininistration Centre, 41 Wallcliffe Road, Margaret River.

The CAIRG is an open group of service providers, people with disabilities, carers, suppport workers, seniors, community members and Shire staff that meet quarterly to discuss new developments, grants, events, training and opportunities for all access and inclusion related matters.

To add an item to the next agenda or to find out more contact the Community Development Officer on 9780 5255 or by email

Count Me In

The Shire was successful in 2012-2014 in receiving a grant from the Disability Services Commission to improve access and inclusion for recreation and sporting opportunities for people with disabilities and their families.

The goal of this grant was to improve access to the Recreation Centre in Augusta and Margaret River for people with disability, their families and support workers.  The goals of the grant were achieved through:

  • Extensive staff training and skills development
  • Ongoing partnerships and communication between people with disability, their families and the CAIRG
  • The development of a new Access membership
  • The development of all abilities group fitness classes

To find out more view the Count Me In video or contact the Margaret River Recreation Centre on 9780 5620.

The Shire of Augusta Margaret River continues to seek community feedback on accessible and inclusive recreation opportunities for people with disability and their families. Please contact the Community Development Officer on 9780 5255 or by email

Universal key ensures social inclusion

Residents who require the use of accessible toilets in the Shire of Augusta Margaret River can now apply to receive a universal, after hours key.

For more information contact the Community Development Officer on 9780 5255.

Department of Communities (formerly Disability Services Commission)

The Shire works closely with the Department of Communities to provide and improve facilities and services for people with disability throughout the Shire.  You can contact your Department of Communities (Disability Services) Local Coordinator or ring the Busselton office on 6167 7901 or by visiting the Department of Communities website.

National Relay Service

We are a Relay Service friendly organisation.

Contact the NRS Helpdesk: Monday–Friday (9am–5pm Sydney time)

Voice: 1800 555 660 (free from landlines)

TTY: 1800 555 630 (free)

Fax:  1800 555 690 (free)

Email :


SMS: 0416 001 350

Community Newsletter

Subscribe to our monthly email newsletter for updates regarding events, changes and general happenings within your community.

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Contact the Shire

Postal Address

PO Box 61
Margaret River WA 6285

Margaret River

41 Wallcliffe Road
Monday to Friday
Ph 08 9780 5255
Fax 08 9757 2512


66 Allnut Terrace
Monday to Friday
9am-12pm, 1pm-4pm
Ph 08 9780 5255


For contact details for fire, police, bushfire brigades, hospitals, storm damage, power outages, etc please see the emergency contact page

National Relay Service

If you are deaf or have a hearing or speech impairment call us through the National Relay Service

Change of details form

To ensure that you receive your Rates Notice on time we need to be updated on changes. You can do this online.