Access and inclusion

We are committed to ensuring that universal access is available to the community through all its functions. The Shire has developed the Access and Inclusion Plan 2018-22 and Access and Inclusion Policy.  To access these documents in alternative formats please contact the Community Development Officer on 9780 5233 or email [email protected]. Also read: Access Standards for our website

The Access and Inclusion Plan 2018-22 seeks not only to meet legislative requirements, but also to strategically address access and inclusion issues to the benefit of all community members making the Shire a people friendly place to live, work and visit. An annual implementation plan directs priorities and programs which are incorporated into the annual budgeting process. The Shire  has a statutory obligation to provide appropriate universal access to its facilities and services, and to ensure that proposals it receives and approves are compliant.

The vision for an accessible and inclusive community concentrates on eight key areas:

  1. Services and events
  2. Access to buildings and facilities
  3. Information and communication
  4. Quality of service
  5. Opportunities to  provide feedback and make complaints
  6. Opportunities to participate in any public consultation
  7. Opportunities to employment
  8. Strategically managing and monitoring the Plan

The Shire is committed to a culture of innovation, quality and continuous improvement and as such appreciates public feedback. If you would like to provide feedback on access and inclusion issues, please do so by contacting the Community Development Officer on (08) 9780 5255 or email [email protected].

Responsibilities for Local Government Contractors

The Disability Services Act (1993) requires Disability Access and Inclusion Plans (DAIPs) to be implemented by agents and contractors as well as the staff of a local government. Where agents and contractors provide services to the public on behalf of the contracting local government, these services are to be conducted consistent with the DAIP of the contracting local government.

A Guide to Disability Access and Inclusion Plans (DAIPs) for Local Government Contractors

The Shire maintains communication with the community through the Community Access and Inclusion Reference Group (CAIRG) and the Community Networking Group (CNG).

Age Friendly Shire

The Shire's Age Friendly Communitiy Plan 2017-21 provides strategic guidance to achieve the goal of remaining an age friendly community. The Plan is based on World Health Organisation (WHO) methodology, the Western Australian Age Friendly Toolkit to ensure age friendly outdoor spaces and buildings, transportation, respect and inclusion, social participation, communication and information, civic participation and employment and community support and health services.

The Shire supports activities which promote active ageing.  Some activities the Shire supports include:

  • Information sessions specifically tailored to older residents
  • Supporting the U3A within our shire
  • Increasing accessible and inclusive recreational activities within the Shire through the Count Me In Inclusive Recreation and Sporting, and the Living Longer Living Stronger program
  • Establishing accessible footpaths, pedestrian crossings, public seating and acessible information.

Living Longer Living Stronger™, the premier strength and exercise program for the over 50s in Western Australia is available to seniors at the Augusta and Margaret River Recreation Centres. For information about fitness centres providing Living Longer Living Stronger™ in other areas call COTA WA on 9321 2133, or visit the Living Longer Living Stronger website, or alternatively contact the Margaret River Recreation Centre.

Community Access and Inclusion Reference Group

The Community Access and Inclusion Reference Group (CAIRG) meetings are held at the Shire Admininistration Centre, 41 Wallcliffe Road, Margaret River. The CAIRG is an open group of service providers, people with disabilities, carers, support workers, seniors, community members and Shire staff that meet quarterly to discuss new developments, grants, events, training and opportunities for all access and inclusion related matters. To add an item to the next agenda or to find out more contact the Community Development Officer on 9780 5255 or by email

Beach Wheelchair 

The Shire has a beach wheelchair available for community use from 15 Dec – 26 April 9.30am – 5pm. Please refer to the guidelinces for use for further details:

To book use of the beach wheelchair please download the below hire agreement form and submit to [email protected] Once the booking is confirmed you can pick the beach wheelchair up from the Margaret River Recreation Centre (51 Wallcliffe Rd, Margaret River) . 

For further information please contact the Shire of Augusta Margaret River on [email protected] or (08) 9780 5255.

Department of Communities (formerly Disability Services Commission)

The Shire works closely with the Department of Communities to provide and improve facilities and services for people with disability throughout the Shire.  You can contact your Department of Communities (Disability Services) Local Coordinator or ring the Busselton office on 6167 7901 or by visiting the Department of Communities website.

Employing people with a disability

Read our Smart Business Brochure with tips on what businesses can do to create better access for all. 

National Relay Service

We are a Relay Service friendly organisation.

Contact the NRS Helpdesk: Monday–Friday (9am–5pm Sydney time)

Voice: 1800 555 660 (free from landlines)

TTY: 1800 555 630 (free)

Fax:  1800 555 690 (free)

Email : [email protected]


SMS: 0416 001 350


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Contact the Shire

Postal Address

PO Box 61
Margaret River WA 6285

Margaret River

41 Wallcliffe Road
Monday to Friday
Ph 08 9780 5255
Fax 08 9757 2512


66 Allnut Terrace
Tues, Wed, Thurs
9am-12pm, 1pm-4pm
Ph 08 9780 5255


For contact details for fire, police, bushfire brigades, hospitals, storm damage, power outages, etc please see the emergency contact page

National Relay Service

If you are deaf or have a hearing or speech impairment call us through the National Relay Service

Change of details form

To ensure that you receive your Rates Notice on time we need to be updated on changes. You can do this online.